Complaints and Grievances


Complaints by students

The University has established the following procedure to support students to resolve legitimate complaints both formally and informally

  1. Internal Complaints Process


  1. Grievance Procedures
  2. Whistle-blowing

Complaints by Staff

The University has established the following policies to support members of staff to resolve legitimate complaints that cannot be resolved informally.


Please refer to the relevant policy and procedure for advice on how to make a complaint or report a grievance.

Complaints by the community

  1. External Complaints Process

Members of the external community may also address issues of concern in writing to:

EHS Officer

Cavendish University Zambia

Corner of Great North and Washama road

Villa Elizabeth,

Lusaka, Zambia.